FAQs

ABOUT OUR PRODUCTS 

ARE YOUR NAPPY CAKES PRE-MADE?

Every nappy cake is made to order to ensure they are fresh and hygienic.

 

HOW ARE YOUR NAPPY CAKES PRESENTED?

Each Nappy Cake is placed on a cake board, vacuum sealed with high quality plastic sheets, and tied with matching satin ribbon.

 

HOW ARE YOUR NAPPY CAKES PACKAGED FOR DELIVERY?

After the nappy cake has been created, we vacuum seal the nappy cake to ensure the nappy cake will stay fresh, hygienic and in shape during transportation.

 

WHAT SIZE AND BRAND NAPPIES DO YOU USE IN YOUR NAPPY CAKES?

There are newborn and size 5 options for most nappy cakes, please select on the page before checkout. If you like a specific size or brand, please feel free to email us on info.nappiecakes@gmail.com

 

CAN I INCLUDE A MESSAGE CARD WITH MY ORDER?

We include a complimentary card with every product we ship. Please fill in your message at complimentary card section before adding to cart.

 

DO YOU TAKE CUSTOM MADE ORDERS?

Yes, if you have something in my mind please do not hesitate to email us on info.nappiecakes@gmail.com

 

DELIVERY INFORMATION

WHEN WILL MY NAPPY CAKE ORDER BE SHIPPED?

Nappy Cake orders placed before 5.00pm (Sydney time) will be dispatched the next business day.

 

WHAT HAPPENS IF THE RECIPIENT IS NOT HOME AT TIME OF DELIVERY?

We ask driver to leave at front door regardless if you are home or not due to COVID or if it is to be sent to an apartment we ask for signature on delivery. Please note: We do not deliver to hospitals.

DO YOU DELIVER NAPPY CAKES AUSTRALIA WIDE?

Yes, we can send all over Australia to residential and business addresses. We use a combination of Couriers Please, Fast Way and Australia Post for deliveries.

 

DO YOU DELIVER NAPPY CAKES TO HOSPITALS?

Unfortunately we do not delivery to hospital at this stage due to COVID restrictions.

 

HOW MUCH IS DELIVERY?

$15 flat rate Australia wide. If you require Express delivery, it is usually an extra $10 depending on the item and delivery location. Please email us on info.nappiecakes@gmail.com for express post options.

 

HOW LONG DOES IT TAKE MY ORDER TO ARRIVE?

Sydney Metro 1- 5 business days

Melbourne Metro 2 to 6 business days

Brisbane Metro 2 to 6 business days

South Australia 3 to 7 business days

Western Australia 6 to 10 business days

Tasmania 4 to 9 business days

 

IS A TAX INVOICE / RECEIPT SEND WITH THE BABY GIFT?

No. We never send any form of receipt, tax invoice or anything else that will show the recipient how much the gift cost.

 

THE GIFT I ORDERED WAS A CORPORATE GIFT, CAN I GET A TAX INVOICE?

Yes. Please email us at info.nappiecakes@gmail.com if you would like us to send you a copy of your tax invoice.


PAYMENT

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Mastercard and American Express credit cards. Payment can also be made via credit card over the phone. 

 

Is AfterPay available?

Yes, we have AfterPay.