FAQs

 HOW ARE YOUR NAPPY CAKES PRESENTED?

Each Nappy Cake is placed on a cake
board, vacuum sealed with high quality plastic sheets and tied with matching
satin ribbon.

 HOW ARE YOUR NAPPY CAKES PACKAGED FOR DELIVERY?

After the nappy cake has been created, we vacuum-seal the
nappy cake to ensure the nappy cake will stay fresh, hygienic and in shape
during transportation.

WHAT SIZE AND BRAND NAPPIES DO YOU USE IN YOUR NAPPYCAKES?

There are newborn and size 5 options for some nappy cakes,
please select on the page before checkout. If you like a specific size or
brand, please feel free to email us on info.nappiecakes@gmail.com

CAN I INCLUDE A MESSAGE CARD WITH MY ORDER?

We include a complimentary card with every product we
ship. Please fill in your message at complimentary card section before
adding to cart.

DO YOU TAKE CUSTOM MADE ORDERS?

Yes. If you have something in my mind, please do not
hesitate to email us on info.nappiecakes@gmail.com

WHEN WILL MY NAPPY CAKE ORDER BE SHIPPED?

Place your order before 4.00 pm Sydney time and
your order will be dispatched on the next business day (except for
Nappy Truck, Limited Editions and Custom-Made Orders). We are not able to
deliver on the weekends or on public holidays. 

What if the recipient isn’t home at delivery?

We ask driver to leave at the front door regardless of if
you are home or not. If it is to an apartment driver might send it to the
nearest post office.

DO YOU DELIVER NAPPY CAKES AUSTRALIA WIDE?


Yes, we ship all over Australia! We deliver to residential and business addresses, PO Boxes, and parcel pick-up locations via Australia Post.
Leave your email with us at checkout and we’ll send you tracking details through the Australia Post app.

HOW MUCH IS DELIVERY?

$20 flat rate Australia wide. If you require Express
delivery. Please email us on info.nappiecakes@gmail.com for
express post options.

 HOW LONG DOES IT TAKE MY ORDER TO ARRIVE?

Sydney Metro 1- 5 business days

Melbourne Metro 2 to 6 business days

Brisbane Metro 2 to 6 business days

South Australia 3 to 7 business days

Western Australia 6 to 10 business days

Tasmania 4 to 9 business days

Do You Deliver to Hospitals?

Yes, we do deliver to hospitals in the surrounding areas! To
ensure your nappy cake reaches the right person, please include the following
details during checkout:

  1. Hospital Name
  2. Ward/Department Name
  3. Bed Number
  4. Administration Name

This information helps us deliver your thoughtful gift to
the correct location, ensuring it arrives safely and on time.

We deliver to the following locations:

Hospital Location Postcode
Norwest Private Hospital Bella Vista 2153
Lakeview Private Hospital Norwest 2153
Kellyville Private Hospital Kellyville 2155
Westmead Hospital Westmead 2145
Westmead Private Hospital Westmead 2145
The Hills Private Hospital Baulkham Hills 2153
Castle Hill Community Health Centre Castle Hill 2154

IS A TAX INVOICE / RECEIPT SEND WITH THE BABY GIFT?

No. We never send any form of receipt, tax invoice or
anything else that will show the recipient how much the gift cost.

THE GIFT I ORDERED WAS A CORPORATE GIFT, CAN I GET A TAXINVOICE?

Yes. Please email us at info.nappiecakes@gmail.com if
you would like us to send you a copy of your tax invoice.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Mastercard and American Express credit
cards. Payment can also be made via credit card over the phone. 

 Is AfterPay available?

Yes, we have AfterPay.