ABOUT OUR PRODUCTS
ARE YOUR NAPPY CAKES PRE-MADE?
Every nappy cake is made to order to ensure they are fresh and hygienic.
HOW ARE YOUR NAPPY CAKES PRESENTED?
Each Nappy Cake is placed on a cake board, vacuum sealed with high quality plastic sheets, and tied with matching satin ribbon.
HOW ARE YOUR NAPPY CAKES PACKAGED FOR DELIVERY?
After the nappy cake has been created, we vacuum seal the nappy cake to ensure the nappy cake will stay fresh, hygienic and in shape during transportation.
WHAT SIZE AND BRAND NAPPIES DO YOU USE IN YOUR NAPPY CAKES?
There are newborn and size 5 options for most nappy cakes, please select on the page before checkout. If you like a specific size or brand, please feel free to email us on email@example.com
CAN I INCLUDE A MESSAGE CARD WITH MY ORDER?
We include a complimentary card with every product we ship. Please fill in your message at complimentary card section before adding to cart.
DO YOU TAKE CUSTOM MADE ORDERS?
Yes, if you have something in my mind please do not hesitate to email us on firstname.lastname@example.org
WHEN WILL MY NAPPY CAKE ORDER BE SHIPPED?
Nappy Cake orders placed before 5.00pm (Sydney time) will be dispatched the next business day.
WHAT HAPPENS IF THE RECIPIENT IS NOT HOME AT TIME OF DELIVERY?
We ask driver to leave at front door regardless if you are home or not.
DO YOU DELIVER NAPPY CAKES AUSTRALIA WIDE?
Yes, we can send all over Australia to residential and business addresses. We use Australia Post for deliveries.
DO YOU DELIVER NAPPY CAKES TO HOSPITALS?
We deliver to some Sydney metro hospitals.
Auburn Hospital, Westmead Hospital, Westmead Private Hospital, Norwest Private Hospital and Blacktown Hospital.
Delivery is available within 1 - 2 business days by courier.
It will be delivered to the hospital reception. Please be sure to have the administered name for delivery.
HOW MUCH IS DELIVERY?
$20 flat rate Australia wide. If you require Express delivery. Please email us on email@example.com for express post options.
HOW LONG DOES IT TAKE MY ORDER TO ARRIVE?
Sydney Metro 1- 5 business days
Melbourne Metro 2 to 6 business days
Brisbane Metro 2 to 6 business days
South Australia 3 to 7 business days
Western Australia 6 to 10 business days
Tasmania 4 to 9 business days
IS A TAX INVOICE / RECEIPT SEND WITH THE BABY GIFT?
No. We never send any form of receipt, tax invoice or anything else that will show the recipient how much the gift cost.
THE GIFT I ORDERED WAS A CORPORATE GIFT, CAN I GET A TAX INVOICE?
Yes. Please email us at firstname.lastname@example.org if you would like us to send you a copy of your tax invoice.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Mastercard and American Express credit cards. Payment can also be made via credit card over the phone.
Is AfterPay available?
Yes, we have AfterPay.